T-Mobile

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Support

Upgrade Requests

Please email service@t-mobileportal.com with your name, the last 4 digits of your social security number, your current device and the number on that device.

Accessory Inquires

Please email service@t-mobileportal.com and let us know the name of your device and the accessory (or accessories) you are looking for.

Network Support

For any network issues, please contact T-Mobile Customer Care at 1-800-375-1126.

Device/Handset Support

For any device/handset issues involving a locked, T-Mobile branded device, please contact T-Mobile Customer Care at 1-800-375-1126 or email service@t-mobileportal.com.

For any device/handset issues involving an unlocked device without the T-Mobile logo, please email service@t-mobileportal.com. Please provide your name and the name of the device you are having difficulties with.

Billing Issues

If there are problems with your bill, or if you'd like to adjust your services or plan with T-Mobile, please email service@t-mobileportal.com with your name, your current device and the number on that device.

Rebate Questions

Rebate information can be obtained at: http://www.tmobilerebates.com/. If you have any questions, please email service@t-mobileportal.com with your name, your current device and the number on that device.