Personal Information
This policy applies to personally identifiable information ("personal information"), which is information that we directly associate with a specific person or entity (for example, name; addresses; telephone numbers; social security number). Personal information does not include "anonymous" or "aggregate" information – neither of which are associated with a specific person or entity.

Collection of Personal Information
We collect personal information about you when you use our services or otherwise interact with us. Such information includes:

• Information you provide. We collect personal information when you sign up for and use our services, and when you e-mail, call, or otherwise communicate with us. For example, we may collect personal contact, billing, and credit information when you sign up for voice or data services or purchase other products or services. If you provide personal information to us in connection with a co-sponsored Web site, this policy will apply to our use of the information and the co-sponsor's policy will apply to their use of the information.
• Information automatically collected. We automatically collect certain information, some of which may be associated with personal information, whenever you use our services or Web sites. For example, our systems capture details about the type of wireless device(s) you use and we automatically receive certain information, such as your IP address, browser type, date and time, and the Web page you visited before visiting our site.
• Information from other sources. We may also obtain personal information about you from other sources. For example, we may obtain updated address information from our shippers or other vendors. We may also purchase personal information (for example, e-mail lists, postal mail lists, demographic and marketing data) from others.

Use of Personal Information
We use personal information for a variety of business purposes, including for example, to complete transactions and bill for products and services; verify your identity; respond to your requests for service or assistance; anticipate and resolve actual and potential problems with our products and services; create and improve products and services; suggest additional or different products or services; make internal business decisions about current and future offers; provide personalized service and user experiences; and protect our rights and property. We may also use personal information to contact you about T-Mobile or third-party products, services, and offers that we believe you will find of interest. We may contact you by telephone, postal mail, e-mail, or other methods. You may opt-out of receiving marketing communications from us at any time as outlined below in Choices Regarding Use of Your Information.

Disclosure of Personal Information

We do not sell, rent, or otherwise provide your personal information to third-parties unless they are a trusted partner with whom we have a business relationship.  Such third-party disclosures are necessary in certain instances to provide you with requested products and services.  They may also be used as follows:  

• With your consent. We may disclose personal information about you to third-parties with your consent. We may obtain your consent in several ways, such as in writing; online, through "click-through" agreements; orally, including through interactive voice response; through "shrink-wrap" agreements; or when your consent is part of this policy or the terms and conditions pursuant to which we provide you service. Your consent is sometimes implicit. For example, if you purchase a product and ask that it be shipped to your home, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery. 
• To improve your user experience.  Where we deem it appropriate, we may disclose personal information about you to third-parties with whom we have a trusted business relationship in order to improve our website, offer better customer service, or generally improve your user experience with our products and services, and the products and services of our trusted partners.  
• To the primary account holder. We may disclose personal information of an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide personal information about you or your use of the service to them or others at their direction. When you are the primary account holder, but you receive special or discounted pricing, terms, or other benefits through another party's agreement with us (for example, an employee discount), we may provide enough personal information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts. 
  
• Transaction processing. We may disclose personal information to third-parties who complete transactions or perform services on our behalf (for example, billing, shipping, customer service, and marketing), transactions on your behalf (for example, verification of your account information at your request to some third-party business), or transfers related to your service (for example, number portability). We typically restrict by contract the manner in which these third-parties may use and disclose personal information about you without your consent. 
  
• To facilitate our operations and the operations of selected and trusted third parties.  We may disclose personal information about you to third-parties to facilitate the operations of our business and the businesses of our trusted partners.  We may also disclose your personal information to our affiliates and related businesses where we deem it appropriate.  
• Business transfers. We may disclose personal information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information could be transferred to third-parties as a business asset in the transaction. 
• Legal process and protection. We may disclose personal information or communications where we believe in good faith such disclosure is necessary to comply with the law or respond to legal process (for example, lawful subpoena, court order, E-9-1-1 information); to enforce or apply agreements; to initiate, render, bill, and collect for services and products; to protect our rights or property; in connection with claims, disputes, or litigation; to protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we determine disclosure is necessary in an emergency situation. 

Security and Retention of Personal Information

We use a variety of physical, electronic, and procedural safeguards to protect personal information from unauthorized access, use, or disclosure while it is under our control. For instance, when you provide sensitive information (such as credit card numbers) to our Web sites, we use transmission encryption technologies like Secure Socket Layer (SSL). Although we cannot guarantee that loss, misuse, or alteration of your personal information will not occur, we strive to prevent such occurrences.

We retain personal information for as long as we have a business need or as applicable laws, regulations, or government orders require. When we dispose of personal information, we use reasonable procedures to erase or render it unreadable (for example, shredding documents and wiping electronic media). We will make reasonable attempts to notify you if we determine that a security breach involving your personal information has occurred and creates a risk of identity theft or service disruption, or as otherwise required by law.

Who We Are

This website is operated and controlled by Ascension Mobile LLC (together with our affiliated companies,"Ascension") in connection with T-Mobile USA, Inc. ("T-Mobile").  We are an authorized reseller of T-Mobile products and services, and this site is operated on a co-sale basis with T-Mobile.  T-Mobile's privacy policy can be located on their website, t-mobile.com.  If you use this site to purchase any T-Mobile products or services, your consent to their privacy policy, as it may be amended from time to time, is implied.    

Access and Choice

Access to Your Information 
You may access and modify your contact information by contacting us at service@t-mobileportal.com.  Please label the subject "Access to My Information".  Requests in any other format may not be processed in a timely manner.  

Choices Regarding Use of Your Information  
We want to provide you with meaningful choices regarding our marketing communications and you may choose to limit or opt-out of certain communications from us at any time. While you may elect not to receive marketing information from us, if you subscribe to our services or buy our products, you will continue to receive invoices, customer-service and transactional notices, and similar communications.  If you would like to opt-out of marketing communications, please contact us at service@t-mobileportal.com.  Please label the subject "Opt-Out of Marketing Communications".  Requests in any other format may not be processed in a timely manner.  

Children  

We do not solicit children to purchase our services or products. Our websites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.  

Cookies, Web Beacons, and Similar Technologies

We may use cookies (small data text files placed on your computer or device) or similar technologies to identify the computer or device and record your preferences and other data so that our Web sites can personalize your visit(s). We may also use information collected from cookies to improve our sites, make recommendations, and complete transactions you request. You may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our sites. We may also use Web beacons (small graphic images on a Web page or an HTML e-mail) to monitor interaction with our Web sites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same color as the background of the Web page or e-mail message. If we combine or link cookie or Web beacon information with personal information, we will treat the combined or linked information as personal information under this policy. We may employ third-parties to place advertisements about our products and services on other Web sites. The use of cookies, Web beacons, or similar technologies by such third-parties is subject to their privacy policies – not this policy.

Customer Service Monitoring  

We may monitor and record phone calls, e-mails, or other communications between you and our Customer Service representatives or other employees for training and quality assurance purposes and to review specific transaction requests.

Other Governing Terms  

This policy does not modify or alter any applicable agreement you have with us or T-Mobile. For example, if you use our products or use or subscribe to our services, one or more applicable service agreements, and certain other terms may apply to your use, purchase, or subscription. If this policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.

Protecting Your Own Personal Information  

You play an important role in ensuring the security of personal information, including protecting against unauthorized access to your device. Many devices store information both in the phone and on the SIM card. Therefore, before discarding, trading in, or giving away your device, be sure you remove and retain your SIM card and follow the manufacturer's instructions for deleting personal information or other data on the device. (This can be found in your owner's manual or on the manufacturer's Web site.) If you provide a third-party access to your device, you should understand that personal information will remain on the device and may be accessible, deleted, altered, or transferred to another device or our network servers by the person using the device, and that we will treat that user as you for purposes of this policy.

Wireless Communications Security 

We cannot guarantee that your communications using our services or devices will be private or secure. Although it is illegal for unauthorized persons to intercept or access your communications or information, such interceptions or access can occur.

Changes to This Policy 

We may update this policy if we materially change our practices or if legal or regulatory changes require it. If we decide to use or disclose personal information in a way that is materially different from that which was stated in this policy at the time the personal information was collected, we will notify you by posting notice of the change on our Web site's home page for at least 30 days before we implement that change and will give you an opportunity to opt-out of the proposed use or disclosure of previously collected personal information. You should refer to this policy often for the latest information and the effective date of any changes.

How to Contact Us 

 
If you have any questions or comments about this policy or about our privacy practices, please send an e-mail message to privacy@t-mobile.com. You may also direct your privacy-related comments or questions to the address below:

Ascension Mobile LLC
Attn: Principal Privacy Officer
6645 Pershing Avenue

University City, MO 63130

California Residents

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of their personal information to third-parties. To make such a request, please write to us at the address listed above.  Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year.  We reserve its right not to respond to requests submitted other than to the address specified in this paragraph.

Effective: March 1, 2009